Complex Work. Clear Products.
Product Designer specializing in complex SaaS, operational workflows, and AI systems across CRM, legal, booking, point of sale, and civic products.
View Selected WorkProduct Designer specializing in complex SaaS, operational workflows, and AI systems across CRM, legal, booking, point of sale, and civic products.
View Selected WorkStart with what people actually do, including the workarounds.
People, information, decisions, business rules, and failure points.
Decide what needs AI, ordinary automation, or a clearer product flow.
Structure the states, permissions, logic, edge cases, and experience.
Use detailed product direction and AI-assisted development to make it work.
Test the working system against the workflow and fix what does not hold up.
Five legal AI workspaces built around evidence, professional review, and human approval.
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Product X Design's internal workflow for finding, auditing, calling, and booking prospects.
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A browser-based POS spanning the counter, kitchen, owner, and customer.
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An on-device AI prototype for reporting road hazards to city teams.
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A live staff calendar and client booking flow for one Ontario salon.
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A shoppable 360° hotel experience connecting rooms, art, and objects.
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